BNP Paribas Introduces New Artificial Intelligence Agent – HelloïZ v2 – with Mistral AI Support
BNP Paribas Mistral AI technology - Hello bank!, the digital banking division of the BNP Paribas group, has launched HelloïZ v2, a new artificial intelligence (AI)-based chat assistant for its customers. This innovation is considered a significant step towards the digitalization and automation of customer services in the banking sector.
Built on Generative Artificial Intelligence (GenAI) technology, HelloïZ v2 aims to answer customer questions, provide them with necessary information, and support them in various banking operations. It is worth noting that this is the first bank within the BNP Paribas group to launch a GenAI-based chat assistant aimed at the end customer.
This new version was developed in collaboration with Mistral AI, one of the renowned companies in the field of artificial intelligence. Thanks to Mistral AI's advanced models, HelloïZ v2 is capable of establishing more natural and effective communication, as well as understanding customer needs more accurately.
Thanks to the implementation of HelloïZ v2, Hello bank! customers will be able to benefit from fast and personalized services 24/7. This step aims to increase customer satisfaction by making banking operations more convenient and accessible. The integration of artificial intelligence into the banking sector lays the foundation for the future of digital banking experience.
Such technological solutions enable banks to reduce operational costs while providing faster responses to customer inquiries. HelloïZ v2 is another clear example of the widespread application of artificial intelligence in the banking sector and sets a precedent for other financial institutions.